WARRANTY

At Valor Distributions, we are committed to upholding the highest standards of product quality and ensuring a premium shopping experience for our esteemed customers. Our warranty policy has been carefully designed to provide coverage for items exhibiting manufacturer defects or arriving as DOA (dead on arrival), offering you complete peace of mind when making purchases with us.


WARRANTY COVERAGE

In the event of encountering a manufacturer defect or receiving a DOA item, you may request a Return Merchandise Authorization (RMA) within 30 days from the original date of purchase. To initiate the RMA process, kindly get in touch with your dedicated sales representative. It is essential to retain the original packaging for all warranty claims, as items lacking the original packaging and serial number will not qualify for warranty coverage.

ITEMS NOT COVERED UNDER WARRANTY

While we aim to offer comprehensive warranty coverage, certain items fall outside the scope of our warranty program. These include tanks, cartomizers, drip tips, opened e-liquids, replacement coils, and replacement pods. Additionally, accessories such as batteries, cotton, wire, prebuilt coils, build kits, and drip tips are also not covered. Moreover, items exhibiting damage caused by the end customer or subjected to water damage due to accidental drops or leaked juice are not eligible for warranty coverage.

RMA PROCESS

To initiate the RMA process, please proceed by clicking the "Next" button below and filling out the online form before submitting your request. While picture and video uploads are not obligatory, providing the correct serial number from the packaging is essential to avoid RMA request denial. Typically, the serial number is located on the original product packaging. Following the submission of your RMA request, our dedicated RMA team will respond to your email within 2-5 business days.

At Valor Distributions, customer satisfaction is our topmost priority. Our warranty program underscores our unwavering dedication to delivering products of the highest quality and providing exceptional service. Should you have any inquiries or require further assistance, please do not hesitate to reach out to our support team. We are here to ensure a seamless experience with our products. Thank you for choosing Valor Distributions!

RETURNS

We would like to bring to your attention that all hardware and disposables are considered final sales, and returns will only be accepted for defective products. Additionally, any items purchased from our clearance section or sale section are not eligible for warranty coverage.

Furthermore, it is crucial for vendors to thoroughly review orders before submission and carefully check final invoices before shipment. Items ordered incorrectly by the vendor are not eligible for return.

For any return requests, please contact your designated sales representative for more information.

ORDER ISSUES

In the event of any damaged or missing items in your order, Valor Distributions will provide full coverage, provided the issue is reported to your designated sales representative within 24 hours of order receipt. Please contact your sales representative immediately upon receiving your order to have any issues promptly addressed. Please be aware that any order issues reported beyond 24 hours of receipt will not be covered by Valor Distributions.